FAQs
Before calling us, please look through our Frequently Asked Questions section below as you may find the information you are looking for.
Passports FAQs
Yes, the US State Department is issuing US passports, although their lead time is lengthier than usual, probably in the 8+ week time frame.
No, not at this time. Passport expediting was suspended in March 2020 due to safety concerns for federal workers and contractors and with a diminished staff passport expediting has been temporarily suspended.
Excellent question without a definitive answer. The US State Department indicated they expect to resume normal services in the Fall, but haven’t made any further announcements about when exactly.
No, the Passport Agencies remain closed to the public except for emergency passport processing.
Group Travel FAQs
We do, however it will depend on the number of applicants, and whether there is a point person on the group travel side organizing the trip or will PVA be receiving applications piecemeal and be working directly with the traveler themselves. Please ask one of our visa advisors about your specific situation.
Corporate Travel FAQs
Absolutely. PVA will work closely with the global travel manager and administrative assistants to create a stable workflow, corporate log-in, assigned personnel to the account, discounted prices and more that will benefit all parties involved. Contact Marc Gilland at mgilland@passportvisaadvisors.com to discuss particulars.
PVA handles local, state, federal and foreign document authentication processes, either apostille or document legalization for use in a foreign country. Contact Catie Gilland-Smith at
cgilland-smith@passportvisaadvisors.com to discuss particulars.
Emergency Passport FAQs
An immediate family member who is overseas and has either fallen gravely ill, has been severely injured, has died or is about to die, are grounds for an emergency passport process. Immediate family is classified as grandparents, parents, siblings, legal guardian, or spouse. Great grandparents, cousins, nephews, nieces, aunts, and uncles are not considered immediate family.
Review the requirements HERE and if you feel you qualify, call the National Passport Information Center at 1-877-487-2778 and advise you have an emergency passport requirement. They will advise if you have the necessary criteria or not.
Travel overseas for work, business, tourism, weddings, or job interviews are a few examples.
PVA can review your supporting documents, create the US passport application, lead the calls to the Passport Agency when requesting an emergency passport with the applicant on the line, but the applicant must appear in person at the Passport Agency and must be leaving the USA within three business days. Call for more information at 704-246-6373.
When the State Department moves to Phase 3, PVA will be able to process expedited passports as quickly as a few hours or up to a couple of weeks depending on the applicant’s travel requirements. Additional fees and a flight itinerary is required.
PVA can process your passport using one of our passport processing services. We have three levels of service including standard, preferred and corporate.
PVA offers three non-expedited passport services for our clients.
- Standard
PVA reviews data provided by the client and we review their information, create their passport application provide detailed instructions on what documents the Passport Agency requires, where to send the application, costs and what happens if a passport application is suspended. - Preferred
PVA reviews the client’s data, creates, and prints their passport application and the client’s uploaded passport photos and physically send their application, photos and a pre-paid USPS Priority Mail envelope to the client to use to ship their application directly to the US Passport Agency. PVA also mails documents out via USPS Priority Mail and will provide a tracking number to the client. Money orders can be added to their order with an additional cost added to their order. - Corporate
PVA reviews the client’s data, creates their passport application, and sends it securely via email to the client to print and sign. The client will send their document to PVA and upon receipt PVA will print a passport photo, affix a USPS money order to the application and submit to the US Passport Agency on the client’s behalf.
Indeed, you can, however we like to think that 20 years of passport experience and providing all required documents and instructions is worth the investment in our services. Just like a CPA would help an individual files for their income taxes, their expertise and knowledge will help the taxpayer with their best outcome, rather than just hoping they’re getting it right. Our experts will quickly handle your application process and give you the best chance of a successful passport process.
No, PVA, nor anyone else guarantee your passport will be issued. We have no control over whether the State Department wants you to have a passport or not. We can guarantee our services will be error free and completed on a timely basis.
Visas FAQs
As long as a personal appearance at an embassy is not required, PVA can help obtain visas for travel to most foreign countries. PVA regularly helps clients with travel to Russia, China, India, Vietnam for business and tourism.
The Schengen Union countries require personal appearance at the Embassy or Consulate by an applicant going to study or work in one or more of these 26 countries. The Schengen Union consists of: Austria, Belgium, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, and Switzerland.
With the exception of Ireland, PVA is unable to assist in applying for a non-US passport
As with the Schengen visas, as long as a personal appearance is not required, PVA can apply for a visa for a non-US national living legally and with long term status (Green Card, H1B, L1 visas, F1/I-20).
No, foreign embassies will not accept applications for short term visitors to the USA. The applicants will be required to travel back to their home country and apply for their visa there.
No, we can’t this is immigration and we only help with visas from the USA to another country, not another country to the USA.
Expedited Services
Work with a personal advisor to get your expedited passport in time for your next trip.
Client Testimonials – See What People Are Saying About Us
EXCELLENTTrustindex verifies that the original source of the review is Google. Marc is extremely knowledgeable and helpful with all things passports. When I had almost given up hope, I gave him a call and he was able to help us meet our deadline for submitting application material in the most efficient and effective way. Very highly recommend!Trustindex verifies that the original source of the review is Google. Wonderful! Wish all the businesses we work with daily could be so client-focused as Marc is. He handled our questions and filled us in on the process and we actually discovered through him that we could wait to apply and not rush. I would highly recommend his service and know he is the first place I would go for taking care of our expedited passport needs!Trustindex verifies that the original source of the review is Google. Muy buena experiencia trabajar con Passport & Visa Advisors. Marc, Catie y Cassie han estado pendientes en todo momento y han conseguido que en tan solo dos días después de tener el certificado de nacimiento hayamos obtenido el pasaporte de nuestra hija. Lo recomendaría sin lugar a dudas.Trustindex verifies that the original source of the review is Google. Marc was extremely helpful in guiding me on renewing my passport. I had issues in getting an appointment in Charlotte, and he suggested going to Monroe. No appointment needed and was in and out in an hour!!! Go when Charlotte Mecklenburg schools are in session.Trustindex verifies that the original source of the review is Google. Je recommande cette agence sans laquelle nous n'aurions pas pu avoir nos passeports dans des délais si courts et avec un tel accompagnement !Trustindex verifies that the original source of the review is Google. I needed to obtain a passport ASAP and Marc was very professional and extremely helpful. I was able to obtain my passport within a week of sending the required documents. His communication and instructions were very clear and responsive!!! I would definitely recommend their services to anyone!!! Thank you!!!Trustindex verifies that the original source of the review is Google. Marc has been so amazing and patience with me . I was in a rush for a passport as well as a visa to travel back to my country with only two weeks time . He went far and beyond with helping me get settle . His instructions are very clear and I like the fact that he doesn’t push you about payments . I was able to get everything back just in time for me to leave the country ! ( less than 2 weeks ) Overalls , I would definitely recommend him and his teams. They do wonderful jobs!Trustindex verifies that the original source of the review is Google. Marc and his team were incredibly helpful in helping us with our Son's passport - we managed to get it all organised very quickly. completely took the stress and anxiety out of it for us. Thanks so much Marc for making the process so seamless.Trustindex verifies that the original source of the review is Google. Incredible, efficient and flawless service from Marc and his team. As international intended parents visiting the US for surrogacy, Marc's expertise and support guided us through the whole process and made it seamless. We couldn't recommend the team more and were so impressed with how straightforward they made it! A huge thanks and a solid 5 star review from us to an excellent company!Trustindex verifies that the original source of the review is Google. Simply outstanding, personal service. Knowledgeable and extremely helpful in sorting out a complicated situation with great results. I am so grateful we found this company and I would wholeheartedly recommend them to anyone who needs assistance getting a passport quickly and in any case where there are somewhat unusual circumstances. I called other places and hands down Marc was worlds better in terms of understanding the laws and protocols and also in helping to walk us through the process in a detailed way than all others I had reached out to. Many thanks to Marc and his team for all the help!!