General Service Disclaimer

Passport & Visa Advisors, LLC (PVA) serves as an independent agent only on behalf of passport and visa applicants. We accept no responsibility for the services of US Passport Services of the U.S. State Department or any Consulate or Embassy regarding the timeliness, issuance or correctness of passports or visas. The issuance or decisions to grant a passport or visa rests exclusively with the government in question. In most cases, refunds from governments are not available regardless of request outcome.

PVA accepts no responsibility for delays, loss of passports or other materials or documents occasioned by any Embassy, Consulate or US State Department. Damage compensation is not available from PVA. Further, completed passports and visas are normally sent by FedEx, UPS, United States Postal Service, independent courier or airline package services and loss/damage during their course of services are subject to the conditions set by the individual companies or government agency. Since we have no control over these situations PVA is not responsible for any loss or delays incurred for shipments consigned to these or any other delivery services.

Information provided through this web site is provided on an as-is basis and should not be construed as factual or accurate as international polices change frequently.

General Notice

Requirements and fees related to the processing of passports and visas change regularly and without notice. Examples of changes could include, but not limited to, embassy visa requirements, physical applications, lead times, submission days, supporting documents and cost. While PVA strives to provide current and complete information, PVA cannot and does not guarantee that the information supplied is the most current and complete. New requirements can be requested by the US Passport Agency or sovereign nation issuing the visa at any time during the applications process and PVA is not responsible for such changes or for any client loss, costs or delay relating to any unexpected changes.

Although PVA has two sets of separate quality control the ultimate responsibility of checking the accuracy of the passport and visas obtained falls on the traveler. It’s the responsibility of the traveler to verify that all the visa/s required have been obtained for each country for the entry and exit dates and the number of entries during travel. The traveler should also confirm personal data and passport validity are correct as well. . The passport should be valid for six months beyond return to the USA. Airlines can deny access to international air travel if a passport expires in less than six months. If any questions arise from this concern contact your airlines first, review the US State Department’s website at PVA will assist if a renewed passport is required.

Limited Liabilities

PVA’s is limited only to the PVA service charges exclusively not including shipping, expeditor fees, ancillary fees or consular fees. Specifically:

Passport & Visa Advisors LLC (PVA) maximum liability for all loss or damage from any cause or fault whatsoever, including but not limited to loss of or damage to a passport during the course of visa or passport processing, is limited to the service fees charged to the client for services rendered. Not included in this liability are the costs associated with consular & expeditor fees, shipping, ancillary fees such as, but not limited to money order fees, processing fees and any other fee associated with the transaction.

PVA will not be liable for any damages, costs and expenses from any cause or fault whatsoever, and including but not limited to liability for travel interruption, changes in travel or prevention or limitation of travel and resulting costs and expenses, whether such damages, costs or expenses be direct, incidental, special, consequential, exemplary or otherwise, and including but not limited to loss of income or profits, in excess of the PVA service fees paid by customer for visa or passport processing, regardless of circumstances, whether or not PVA had knowledge that such damages might be incurred and whether or not PVA may be, or may be responsible for, a contributing cause.

PVA will not be responsible in any respect or for any amount for loss or delay caused by events that we cannot or do not control, including but not limited to force majeure; inclement weather conditions; government temporary closings; acts of public enemies, war, strikes, civil commotions, or acts or omissions of public authorities (including passport and embassy consular officials).

PVA is not responsible for the actions (or inaction) of Embassy, Consular and/or U.S. Passport Agency officials and personnel. On occasion Embassies, Consulates and the U.S. Passport Agency may request revised or additional documentation to assist their decision making process. PVA is not and shall not be responsible for the actions and inactions of Embassies, Consulates and the U.S. Passport Agency. Processing time for visas and passports quoted to the client are approximations based on our experience with Embassies, Consulates and the Passport Agency in usual circumstances, and are deemed reliable in most cases but are not guaranteed. If a passport or visa application is denied there is no guarantee the government authorizing entity will divulge why they rejected the application. PVA and our associates will try to determine if additional information might change their position, but we have no influence on their decision making process.

Each country’s requirements for passports and visas and related information are established by sovereign nations and are subject to change without notice. While PVA strives to provide current and complete information, PVA cannot and does not guarantee that the information supplied is the most current and complete. PVA is not and shall not be responsible for such information.

Refund Policy

PVA refund policy is based on the status of the services provided as well as the status of the order at the time of cancellation request.


  • if appointment is cancelled 24 hours before the previously set appointment all funds collected will be refunded
  • any appointment cancelled (but not rescheduled) within 24 hours of the previously set appointment 50% of all funds collected will be refunded
  • any appointment missed is not eligible for refund

Standard Service

  • if a PVA appointment is cancelled 24 hours before the previously set appointment all funds collected will be refunded
  • any PVA appointment cancelled (but not rescheduled) within 24 hours of the previously set appointment 50% all funds collected will be refunded after the beginning of the client’s document prep session, PVA service fees are non-refundable
  • if a cancellation request comes after the application has been sent off to the client’s expeditor* of choice, the client will need to contact their selection regarding their refund policy

Premium Service

  • if a PVA appointment is cancelled 24 hours before the previously set appointment all funds collected will be refunded
  • any PVA appointment cancelled (but not rescheduled) within 24 hours of the previously set appointment 50% all funds collected will be refunded after the beginning of the client’s document prep session, PVA service fees** are non-refundable
  • if a cancellation request comes after the application has been sent off to PVA’s expeditor of choice, PVA will need to contact their selection regarding their refund policy. The refund policy of the vendor selected will apply


* Expeditor refund policy vary significantly. PVA can assist with your selection if requested

** Any PVA services provided such as evaluation of documents, filling out application for the traveler or order ETA/VOA visas from our expeditor partners are not refundable after the fact

Legal Disclosures

Use of Personal Information

Passport Visa Advisors (PVA) may gather information about you through your use of our website and services in three ways.

We will collect and store some personally identifiable information (such as your first and last name, telephone numbers, physical addresses, and e-mail addresses) that you provide to us for the purposes of facilitating your use of the PVA site and services, handling correspondence with you, and registering your credentials for site access entitlements.
We may collect and store information about your visits and interactions with our site in collective or aggregated data that does not identify you specifically, but is automatically received and recorded by us through the use of “cookies.” A cookie is used by our web site to communicate state information to and from your browser and the website. The state information can be used for session identification, user preferences, or anything else that can be accomplished through storing text data associated with providing our services. Cookies cannot be programmed, cannot carry viruses, and cannot install malware on your computer.
While PVA does not intend to collect personal information beyond the data elements required to process your request, the data being collected could contain personally identifiable information that is sensitive in nature.
We use your site-related information to help maintain accurate accounts, to provide and to change services, to provide accurate billing and shipping, to fulfill your product and service requests, to market services and products, and to ensure that our web site is useful to you.


PVA takes great pride in offering a safe and secure online experience. PVA has taken several steps to safeguard the integrity of its data and prevent unauthorized access to the information it maintains which includes authentication, monitoring, auditing, and encryption. Security measures have been built into the design, implementation and day-to-day practices of the entire operating environment as a part of its continuing commitment to risk management. These measures are designed and intended to prevent corruption of data, block unknown or unauthorized access to our systems and information, as well as provide reasonable protection of the private information we possess.

The design of the electronic commerce systems supported on the PVA website is such that financial data remains primarily with appropriate financial institutions and customer data is limited access by employees, affiliated businesses, partners, and agents with username, password and PIN login combinations changed at regular intervals.

External Links

Any outbound links found on or via any other web sites associated with or controlled by our company are provided as a courtesy to the viewer. PVA does not endorse or suggest the use of the information provided outside of the PVA. The inclusion of any link does not imply endorsement by Passport & Visa Advisors, LLC of the site. Use of any such linked web site is at the user’s own risk.


If you feel that this site is not following its stated information policy, you may contact us at the following address:

Passport & Visa Advisors, LLC
Attn: Webmaster
250 N. Trade St, Suite 205
Matthews, NC 28105

Terms and Conditions

The Web site contains information about products that may or may not be available in any particular country or region of the world, may be available under different trademarks in different countries and, where applicable, may be approved or cleared by a government regulatory body for sale or use with different indications and restrictions in different countries. However, the Web site and its contents are designed to comply with U.S. laws and regulations. Although accessible by others, it and its content are intended for access and use by U.S. residents only.

The Web site may contain from time to time information related to various US passport services and automated features. Such information is not meant to replace personal responsibility for maintaining validity of your personal travel documents. You should not use the information or services contained herein as full protection against unforeseen travel document related issues. This service is provided as is with no expressed or guaranteed warranties.

You should assume that all contents of the Web site are copyrighted unless otherwise noted and may not be used except in tandem with this website.

Your use of the Web site is at your own risk. Neither PVA nor any other party involved in creating, producing or delivering the Web site is liable for any direct, incidental, consequential, indirect or punitive damages arising out of your access to, or use of, or browsing in the Web site. This includes damages to, or arising out of viruses that may infect, your computer equipment or other property. Without limiting the foregoing, everything on the Web site is provided to you “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT. Please note that some jurisdictions may not allow the exclusion of implied warranties, so some of the above exclusions may not apply to you. Check your local laws for any restrictions or limitations regarding the exclusion of implied warranties.

The trademarks, logos and service marks (collectively, the “Trademarks”) displayed on the Web site are registered and unregistered trademarks of PVA and others. Nothing contained in this Web site should be construed as granting, by implication, estoppels or otherwise, any license or right in and to the Trademarks without the express written permission from PVA. Any misuse of the Trademarks on the website and in its contents, except as provided in these Terms and Conditions, is strictly prohibited

PVA reserves the right to alter or delete material from the PVA website at any time, and revise these Terms and Conditions and the other Policies set forth in this website by updating this posting. You are bound by any such revisions and should, therefore, periodically visit this page to review the then current Terms and Conditions and Policies.

Privacy Policy

PVA respects the interest that visitors to our web sites have in understanding what information is collected electronically, how it is collected, how it is used and to whom it is or may be disclosed. We will not sell or share personal information (PII) gathered for the purpose of obtaining a passport and/or visa to any outside source for financial gain. We will share personal information with our processing partners in order to serve collective client. Those processing partners selected by PVA will also not disseminate PII information for personal gain.

You should be aware that Passport Renewal Reminder is not a government division or endorsed by any government agency and is a private for profit company who may use information provided by users internally in development of data review or marketing.


We do not collect any personal information unless it is provided to us voluntarily through forms or data fields. You can visit many areas of our web sites without telling us who you are or giving us any PII. Certain areas of our web sites requires submission of personal information. Please be aware that when you provide information, you may be disclosing Personal Information.

Personal Information is information that can identify you, such as your name, street address, telephone number, email address and other similar information (“Personal Information.”). Please do not submit any Personal Information if you do not want it to be collected. You should be aware, however, that without providing requested information, even Personal Information; you may not be able to participate in particular features or activities that require such information.


Non-Personal Information is information that is not personal, such as questions, comments, ideas and suggestions that you provide, or information that we may collect that is not linked to any Personal Information. Non-Personal Information will be treated as non-confidential, and we may disclose and/or use that information without any obligation whatsoever to you, for any purpose and through any means.


You shall indemnify, hold and save harmless, and defend at your own expense Passport & Visa Advisors, LLC, its officers, directors, agents, and employees from and against all suits, claims, demands and liability of any nature or kind, including costs and expenses arising out of acts of violation of these Terms & Conditions by you, your employees, agents, sub-contractors, or anyone using your computer/user ID. This requirement shall extend to claims or liabilities of any third parties arising out of the use of any patented or copyrighted information or for any other reason. You agree to pay any and all costs, damages and expenses, including, but not limited to, reasonable attorneys’ fees and costs awarded against or otherwise incurred by or in connection with or arising from any claim, suit and/or action or proceeding attributable to any such action.